The unit aims at confirming its commitment to the quality of the academic programs offered by the university and following up on that through multiple reports in accordance with the philosophy and mission of Arab Open University. In order to achieve the desired quality administratively and academically, the University sought to conclude a cooperation agreement with the British Open University (UKOU) and the international institutions for quality assurance. Thus, this partnership could be used as a tool for measuring and evaluating the academic and administrative quality at the university.
To achieve its goals, the Quality Assurance Unit undertakes the following steps:
- Following up the requirements, conditions, and visits of the Jordanian Ministry of Higher Education and Scientific Research.
- Following up on education outcomes and taking the required measures and procedures in accordance with the rules and regulations of the university administration at the Jordan branch and headquarters.
- Administering, collecting, and analyzing the forms of performance evaluation provided to the students through the electronic platform and following up on the implementation of their outcomes.
- Conducting the annual internal review that includes the assessment of all programs at the Jordan branch.
- Collecting data and reports from the students to use for conducting statistical evaluation and analysis for the academic programs, local accreditation, and to AOU higher bodies.
- Providing the headquarter with the quarterly report submitted by the administrative and academic departments.
- Following up the standards of accreditation and partnership locally and internationally.
- Monitoring all assessment and examination processes.
- Responding to the observations and comments of the external examiners after discussing them with the academic departments.
- Processing and monitoring the students and staff complaints.
- Participating in the workshops and courses held by the university for the administrative and academic departments to promote their efficiency and the level of performance.
- Following up the periodic reports requested by the administration from the various departments.
- Participating in the committees of the administrative and academic departments at the university branch.